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Shaping an Efficient and Effective Operational Field Team

Earn education credits if enrolled in the Certified Franchise Executive (CFE) program.

Scope:

 

Is the Operational Field Team in your franchise brand one of the greatest investments in your system?

What are they doing and what are they responsible for? How are you measuring the performance of their key result areas?

Key Learnings from this Workshop include:

  • Setting the key outcomes for the field coach
  • Planning the annual calendar of key activities and focus
  • Proactive vs firefighting mode - what is the value of each
  • Balancing the administrative function vs the coaching, promoting and facilitating function
  • Managing and documenting the flow of information from the field team to other support personnel
  • Recording of action items and file notes - what is manageable and how do you ensure delivery to the franchisee, the customer

Duration:

Half Day (8:30am - 12:30pm or 1pm - 5pm)

Investment: $395 plus GST


Dates:

February 28 (morning)

March 16 (afternoon)

May 18 (morning)

June 22 (afternoon)

Registration

To find out more or to register contact Alexandra via email or call directly on 03 9533 0028.

You can also refer to FC Business Solutions Events website for more information.


Course Facilitator - Corina Vucic

Corina has been involved in the franchise industry for more than 16 years and is the Director of FC Business Solutions. She was named the 2012 Franchise Council of Australia (FCA) Woman in Franchising (Vic/Tas) and lead FC Business Solutions to being awarded the 2012/2013 FCA Supplier of the Year. Corina is a Committee member of the FCA Victorian Chapter and assists the Women in Franchising committee as required. She is a highly experienced mentor, trainer and business coach and believes in influencing success through motivation and engagement by providing leadership, support and guidance at all levels. Corina has a Bachelor of Arts and Commerce, a Masters in Human Resources and a Certificate IV in Workplace Training.

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