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FCA members can access free online learning courses from the Fair Work Ombudsman Online Learning Centre.

The courses are interactive and engaging and each course only takes 20 to 40 minutes to complete. The courses have been designed for employers who want to broaden their workplace knowledge, update their skills and discover new and more productive ways of working.

CFE candidates who register and complete the Fair Work Ombudsman Online Learning Courses can earn education credits per course. As proof of completion, CFE candidates will be required to submit their completion certificate received upon completing a course. 

To complete the courses and receive a completion certificate you need to register online. Registering is quick, easy and free. By registering you'll be able to record your learning and pause and resume courses.

Register here




Diversity and Discrimination

Get tips on creating an inclusive workplace, preventing discrimination and handling complaints.

This course covers:

  • What discrimination laws apply to your business
  • Steps for preventing discrimination
  • Receiving and handling discrimination complaints

Complete the course here

Workplace Flexibility

Understand your obligations and discover how to make flexibility work for you.

This course covers:

  • Legal right to request flexible working arrangements
  • Implementing and managing flexibility in the workplace
  • The business benefit of flexibility

Complete the course here

Managing Performance

Learn how to promote good employee performance and address underperformance.

This course covers:

  • Addressing underperformance
  • Setting up and managing a performance management system
  • Promoting positive performance

Complete the course here

Hiring Employees

Find help on the process of attracting, selecting and inducting new employees.

This course covers:

  • Employee entitlements and employer obligations
  • The process of hiring an employee
  • Selecting the right staff
  • Induction and orientation

Complete the course here

Managing Employees

Good employee management is linked to lower staff turnover, higher productivity and business success.

This course covers:

  • Mastering essential communication skills
  • Understanding why and how to motivate your staff
  • Understanding and meeting your legal obligations
  • Getting the best practice tips for dealing with common problems

Complete the course here

Record-keeping and pay slips

Good record-keeping practices are vital for employers to meet their legal obligations, keep track of how their business is going and make informed decisions about the future.

This course covers:

  • Guidance on when to make, update and provide records for your employees
  • Advice on what to include in pay slips
  • Details about your legal obligations under the Fair Work Act
  • Practical tips on setting up a record-keeping system
  • Links to downloadable resources and further information.

Complete the course here

Difficult conversations in the workplace - manager course

Many workplace issues can be resolved quickly and informally if you discuss them with your employees.

This course will help you gain the skills and confidence you need to discuss workplace issues when they arise.

This course covers:

  • Information about how to handle a difficult conversation
  • Tips to help you prepare, manage your emotions and reach a positive outcome
  • Interactive scenarios to help you practice your conversation skills
  • Downloadable resources and links to further information.

Complete the course here



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Upcoming Events

QLD Managing Franchise Resales

Start Time: 8:30am
Date: Tuesday 21st May 2019

VIC/TAS Breakfast: Election Results - Impacts on the Franchising Sector and Small Business in Australia

Start Time: 7:00am
Date: Tuesday 28th May 2019

Women in FranchisingFranchise AcademyFranchise Council of Australia