Home About Us Membership Information Events Awards Media Education Representation Bookshop Partnership Contact Us


FCA members can access free online learning courses from the Fair Work Ombudsman Online Learning Centre.

The courses are interactive and engaging and each course only takes 20 to 40 minutes to complete. The courses have been designed for employers who want to broaden their workplace knowledge, update their skills and discover new and more productive ways of working.

CFE candidates who register and complete the Fair Work Ombudsman Online Learning Courses can earn education credits per course. As proof of completion, CFE candidates will be required to submit their completion certificate received upon completing a course. 

To complete the courses and receive a completion certificate you need to register online. Registering is quick, easy and free. By registering you'll be able to record your learning and pause and resume courses.

Register here




Diversity and Discrimination

Get tips on creating an inclusive workplace, preventing discrimination and handling complaints.

This course covers:

  • What discrimination laws apply to your business
  • Steps for preventing discrimination
  • Receiving and handling discrimination complaints

Complete the course here

Workplace Flexibility

Understand your obligations and discover how to make flexibility work for you.

This course covers:

  • Legal right to request flexible working arrangements
  • Implementing and managing flexibility in the workplace
  • The business benefit of flexibility

Complete the course here

Managing Performance

Learn how to promote good employee performance and address underperformance.

This course covers:

  • Addressing underperformance
  • Setting up and managing a performance management system
  • Promoting positive performance

Complete the course here

Hiring Employees

Find help on the process of attracting, selecting and inducting new employees.

This course covers:

  • Employee entitlements and employer obligations
  • The process of hiring an employee
  • Selecting the right staff
  • Induction and orientation

Complete the course here

Managing Employees

Good employee management is linked to lower staff turnover, higher productivity and business success.

This course covers:

  • Mastering essential communication skills
  • Understanding why and how to motivate your staff
  • Understanding and meeting your legal obligations
  • Getting best practice tips for dealing with common problems

Complete the course here



Latest News

In a show of strength, the franchising industry was out in full force at the Sydney Franchising & Business Opportunities Expo last weekend a...
The Franchise Council of Australia (FCA) recognised franchising's best in New South Wales and the Australian Capital Territory at the Fastwa...
Statement from Bruce Billson, Executive Chairman, Franchise Council of Australia regarding calls from Michael Sherlock, joint-founder ...

Upcoming Events

QLD Organise a Franchise Conference

Start Time: 10:00am
Date: Friday 23rd March 2018

WA Franchisor Dinner - 27/03/2018

Start Time: 7:00pm
Date: Tuesday 27th March 2018

Women in FranchisingFranchise AcademyFranchise Council of Australia