Franchise Council of Australia

NFC23 Day One Program

PROGRAM – Monday 15 May

8:30am – 10:10am AEST


8.30am – 8.45am AEST

Welcome and NFC23 Opening

Andrew Klein, NFC23 MC


8.45am – 8.55am AEST

Small Business Minister Opening Address

Hon Julie Collins MP


8.55am – 9:00am AEST

Chairman’s Address

Brendan Green, Chair, Franchise Council of Australia

Brendan Green

9.00am – 9.10am AEST

CEO’s Address

Peter White, Acting CEO, Franchise Council of Australia

Peter White headshots-4

9.10am – 10.10am AEST

Opening Keynote

Michael McQueen.

McQueen Michael 1 2023

10.10am – 10.40am AEST


10.40am – 12.50pm AEST


10.40am – 10.50am AEST

Session opening address

Andrew Klein, NFC23 MC


10.50am – 11.30am AEST

Change Management – Getting franchisee buy-in to new initiatives

To maintain relevance and viability in an uncertain and fast changing world, franchisors need to make ongoing changes to their franchise networks.

These range from minor adjustments to systems and processes through to major shifts in brand strategy and culture. While a well-considered commercial strategy is obviously important, if you do not bring your franchisees with you on the process, the best strategy in the world will fail, causing stress and financial loss to all parties.

In this Change Management Plenary you will learn powerful evidence-based techniques, based on cutting edge psychology, decades of real world franchising experience, and research from hundreds of franchise networks on what does and doesn’t work when implementing change within a franchise network.

Greg Nathan, Founder – Franchise Relationships Institute

Greg Nathan

11.30am – 12.10pm AEST

How do we embed a culture of innovation into our franchise systems?

This panel will focus on practical applications of developing a culture of innovation. Hear from established and emerging franchise system leaders as they share the why and how of bringing the franchisor and franchisees on a journey where innovation sits at the core of their business model.

FACILITATOR: Aaron Smith, Founder, KX Pilates


Rhiannon Simcocks, James Home Services
Selina Bridge, CEO KX Pilates
Jeremy Hassell, Founder,  City Cave

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Selina Bridge Head Shot

12.10pm – 12.50pm AEST

The importance of a mental wellness in the workplace

Explore the latest research and best practices for promoting mental wellness and reducing stress in the workplace in this Mental Health Plenary. Through real-world examples and insights from psychology professionals, attendees will learn practical strategies for creating and maintaining a supportive work environment.

12.50pm – 1.40pm AEST


1.40pm – 2:25pm AEST


Planning your international expansion

Using a multi-jurisdiction approach, panel members will delve into the top tips for franchise brands who are considering expanding internationally. This will include key considerations – such as finding a suitable candidate, pre-contractual formalities, disclosure and registration requirements and intellectual property protection. A summary of local considerations in a number of high value countries will also be canvassed to help franchisors consider possible target markets.

Building training programs that align with business strategy

Join us for an engaging discussion on the link between a comprehensive training approach and achieving real business results. Learn how to design and implement training programs that align with your business strategy – with a strong focus on local area marketing, HR training and leadership skills. With the ever-increasing competition for top talent, this panel offers insights and strategies to keep your employees motivated and invested in your company’s success.

The future of consumerism

It’s essential to keep up with changing consumer behaviour and expectations to remain competitive. This panel will explore the latest trends in consumerism, from e-commerce to sustainability. As well as the growing importance of personalisation, and the role of eco-friendliness and ethical sourcing in attracting and retaining customers. Join us for a thought-provoking discussion on the future of consumerism and how it will impact your franchise business.

2.30pm – 3.15pm AEST


Only one weak chain is needed – Cyber risk management in franchise systems

Businesses are increasingly at risk of cyber attack, even those with limited amounts of data. This expert panel will cover a range of topics, including: identifying and mitigating potential threats, building a culture of cyber awareness among franchisees, and establishing protocols for responding to cyber incidents. Attendees will learn practical strategies and will gain valuable insights into the evolving landscape of cyber risk management.

Retaining quality franchisees – Developing a high performance culture

How do we ensure that our quality franchisees stay motivated? In this panel discussion, senior decision-makers from notable franchise systems will outline a number of constructive strategies they have used to embed a culture of high performance into their organisation.

Helping franchisees with cashflow and profitability

Managing cash flow and profitability are critical for franchisees, especially when economic conditions are challenging. Our partnership experts from Findex will outline strategies to improve forecast reliability, optimise revenue streams, set business benchmarks, and maintain financial stability. Attendees will gain insights into the best practices and tools necessary to ensure long-term business success.

3.20pm – 3.50pm AEST


3.50pm – 5.00pm AEST


3.50pm – 4.50pm AEST

Closing Keynote

DR Richard Harris SC OAM

Dr. Richard "Harry" Harris

4.50pm – 5.00pm AEST

Day one closing remarks

Andrew Klein, NFC23 MC


4.35pm AEST


6.30pm – 9.00pm AEST


Please note program is subject to change.


A maximum of 450 CFE education points toward the Certified Franchise Executive (CFE) qualification are awarded for participation in NFC23.