Franchise Council of Australia

NFC23 Day One Program

PROGRAM – Monday 15 May

8:30am – 10:10am AEST


8.30am – 8.45am AEST

Welcome and NFC23 Opening

Andrew Klein, NFC23 MC


8.45am – 8.55am AEST

Small Business Minister Opening Address

Hon Julie Collins MP


8.55am – 9:00am AEST

Chairman’s Address

Brendan Green, Chair, Franchise Council of Australia

Brendan Green

9.00am – 9.10am AEST

CEO’s Address

Matthew Monaghan , CEO, Franchise Council of Australia

Matthew Headshot

9.10am – 10.10am AEST

Opening Keynote

Michael McQueen.

McQueen Michael 1 2023

10.10am – 10.40am AEST


10.40am – 12.50pm AEST


10.40am – 10.50am AEST

Session opening address

Andrew Klein, NFC23 MC


10.50am – 11.30am AEST

Change Management – Getting franchisee buy-in to new initiatives

To maintain relevance and viability in an uncertain and fast changing world, franchisors need to make ongoing changes to their franchise networks.

These range from minor adjustments to systems and processes through to major shifts in brand strategy and culture. While a well-considered commercial strategy is obviously important, if you do not bring your franchisees with you on the process, the best strategy in the world will fail, causing stress and financial loss to all parties.

In this Change Management Plenary you will learn powerful evidence-based techniques, based on cutting edge psychology, decades of real world franchising experience, and research from hundreds of franchise networks on what does and doesn’t work when implementing change within a franchise network.

Greg Nathan, Founder – Franchise Relationships Institute

Greg Nathan

11.30am – 12.10pm AEST

How do we embed a culture of innovation into our franchise systems?

This panel will focus on practical applications of developing a culture of innovation. Hear from established and emerging franchise system leaders as they share the why and how of bringing the franchisor and franchisees on a journey where innovation sits at the core of their business model.

FACILITATOR: Aaron Smith, Founder, KX Pilates


Rhiannon Simcocks, CEO, James Home Services

Selina Bridge, CEO KX Pilates

Jeremy Hassell, Co-Founder,  City Cave

Amber Manning, CEO, Just Cuts

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Selina Bridge Head Shot
Amber Manning - Headshot

12.10pm – 12.50pm AEST

The importance of a mental wellness in the workplace

Explore the latest research and best practices for promoting mental wellness and reducing stress in the workplace in this Mental Health Plenary. Through real-world examples and insights from psychology professionals, attendees will learn practical strategies for creating and maintaining a supportive work environment.

FACILITATOR: Jamie Hart, Founder, Succoris


Catherine Hart, Clinical Director, Succoris

Simon Brown-Greaves, Chief Mental Health Officer, AusPost

Damien Gooden, CEO, HR Central

Succoris Psychology Sunbury-14

12.50pm – 1.40pm AEST


1.40pm – 2:25pm AEST


Planning your international expansion

Using a multi-jurisdiction approach, panel members will delve into the top tips for franchise brands who are considering expanding internationally. This will include key considerations – such as finding a suitable candidate, pre-contractual formalities, disclosure and registration requirements and intellectual property protection. A summary of local considerations in a number of high value countries will also be canvassed to help franchisors consider possible target markets.

FACILITATOR: Doug Downer, Founder, Franchise Ready


Jeremy Hassell, Co-Founder, City Cave

Eddie Chui, Senior Associate, Bird & Bird

Robert Stidham, Group Chairman, Summa Franchise Consultants / Global Franchise Alliance

Building training programs that align with business strategy

Join us for an engaging discussion on the link between a comprehensive training approach and achieving real business results. Learn how to design and implement training programs that align with your business strategy – with a strong focus on local area marketing, HR training and leadership skills. With the ever-increasing competition for top talent, this panel offers insights and strategies to keep your employees motivated and invested in your company’s success.

FACILITATOR: Tracey Cooper, CEO, Dokio


Jan Timms, Founder, Get Smart Services

Raj Chandiok, VP Network Sales & Operations, Pack & Send

Pete Fiasco, Head of Franchising, Kwik Kopy

The future of consumerism

It’s essential to keep up with changing consumer behaviour and expectations to remain competitive. This panel will explore the latest trends in consumerism, from e-commerce to sustainability. As well as the growing importance of personalisation, and the role of eco-friendliness and ethical sourcing in attracting and retaining customers. Join us for a thought-provoking discussion on the future of consumerism and how it will impact your franchise business.

FACILITATOR: Anastasia Lloyd-Wallis, Head of Insights, Retail Doctor


Anthony Grice, CEO, Clark Rubber

Mark James, Founder, Customology

2.30pm – 3.15pm AEST


Only one weak chain is needed – Cyber risk management in franchise systems

Businesses are increasingly at risk of cyber attack, even those with limited amounts of data. This expert panel will cover a range of topics, including: identifying and mitigating potential threats, building a culture of cyber awareness among franchisees, and establishing protocols for responding to cyber incidents. Attendees will learn practical strategies and will gain valuable insights into the evolving landscape of cyber risk management.



Paul Benjamin, Managing Director , Benjamin & Benjamin Insurance Group

Bronwyn Furse, Partner, Thomson Geer

Haydn Faltyn, CEO, Broadsource

Retaining quality franchisees – Developing a high performance culture

How do we ensure that our quality franchisees stay motivated? In this panel discussion, senior decision-makers from notable franchise systems will outline a number of constructive strategies they have used to embed a culture of high performance into their organisation.

FACILITATOR: Belinda Fyffe, CEO , The Proven Group


Nic Brill, CEO, Poolwerx

Michelle Price, Country Manager Australia & New Zealand, InXpress

Gordon Martin, General Manager, Chain Collective Group

How Optimising Franchisee Financial Management Benefits the Franchisor

Measuring and monitoring your franchisee’s financial performance does a lot more than just help franchisees succeed, as important as that is. There’s a lot in it for the franchisor in terms of recruitment, minimising revenue leakage and risk management.  Gain valuable insights on how to make a franchisee financial management program work for the franchisor.

FACILITATOR: Kirsten Brander, Head of Pursuit, Findex


Kylee Valentine, Senior Partner, Accounting & Tax, Findex

Tom Games, Account Executive, Visory

Ken Rosebery, Advisor, The Cheese Cake Shop

3.20pm – 3.50pm AEST


3.50pm – 5.00pm AEST


3.50pm – 4.50pm AEST

Closing Keynote

DR Richard Harris SC OAM

Dr. Richard "Harry" Harris

4.50pm – 5.00pm AEST

Day one closing remarks

Andrew Klein, NFC23 MC


4.35pm AEST


6.30pm – 9.00pm AEST


Please note program is subject to change.


A maximum of 450 CFE education points toward the Certified Franchise Executive (CFE) qualification are awarded for participation in NFC23.