Home About Us Membership Information Events Awards Media Education Representation Partnership Contact Us

QLD: Increasing Team Engagement & Productivity & Increase Profit

Unresolved disputes cost Australian businesses more than $12 Billion per year in lost productivity.  The impact of Franchising disputes can have devastating effects on business performance and productivity.

Whenever there is a need for decision making & negotiation in business, there is potential for dispute.  If not handled appropriately and effectively, Franchising disputes can damage the Franchisor, the Franchisee and the Franchise Business by way of:

  • irreparable damage to the business relationship;
  • loss of trust;
  • lost performance & productivity;
  • damage to reputation;
  • financial & personal loss

Dispute Management Australia's Executive Education training program has been designed to introduce groundbreaking dispute resolution strategies & global insights into the Franchise business sector. This Workshop will provide executives, team leaders, Franchisors and Franchisees with effective tools to increase team co-operation, resolve differences using innovative ideas, maximise productivity and manage conflict effectively.

A comprehensive overview of the process of Mediation will be covered which will include:

  • The Franchisor/Franchisee's obligations & responsibilities in a franchising dispute;
  • Franchising Mediation, the process and purpose;
  • The requirements of the Franchising Code of Conduct, established under section 51AE of the Competition & Consumer Act 2010;
  • The Role of the Office of Franchising Mediation Advisor (OFMA);
  • The cost benefits of Mediation versus the costs of Litigation.

Training Objectives & Content

  • Increase performance, productivity & profit;
  • Master the art of how to deal with difficult people.

It can be extremely challenging to stand up to difficult people who may have an arsenal of weapons, including ridicule, bullying, insults, deception, and exaggeration.
Do you know the best methods to deal with these people?

  • Improve your negotiation effectiveness;
  • Develop & implement effective Dispute Prevention Strategies;
  • Understand the process of reaching mutually beneficial resolutions;
  • Learn the disadvantages of positional bargaining methods;
  • Utilise Franchisor/Franchisee Conflict Risk Assessments;
  • Improve organisational cooperation, motivation & morale;
  • Make the process fair, enhancing trust, reduce defensiveness;
  • Understand Decision Analysis & BATNA;

Pricing and Registration

Group Training Workshops (4 hour) - $295.00 per person + gst


Register now by contacting:

Tania Murdock
0407 510 548

Venue: Brisbane
Repeats: On specific dates
Phone Enquiries: 0407 510 548

Latest News

The impact on businesses and communities from the bushfires that have impacted many parts of Australia has been devastating. The franchise secto...
The Franchise Council of Australia has honoured some of the nation's best and brightest in business at the MYOB FCA Excellence in Franchisin...
The Franchise Council of Australia (FCA) has recognised franchising's best in South Australia at the 2019 SA Excellence in Franchising Award...

Upcoming Events

WA Coffee Catch-Up: How to Create an Amazing Franchise Team

Start Time: 7:30am
Date: Thursday 6th February 2020

NSW: Foundation Field Manager Bootcamp

Start Time: 8:30am
Date: Wednesday 12th February 2020


About the FCA Board of Directors Hall of Fame Hall of Fame Eligibility Criteria



Promote your business Have a complaint?


About Membership Member Benefits How to Join FCA Member Standards



Advertise your business Sponsorship & Exhibition Testimonials Become an FCA Partner


FCA Representation Franchising Code of Conduct FCA International


Media and Communication

Franchise Review FCA Media ReleasesFranchising in the Media

Franchise Council of Australia

Postal Address

Level 19, 567 Collins Street

Melbourne VIC 3000

Phone: 1300 669 030

Fax: +61 3 9508 0899


Website Proudly Developed by:



Women in FranchisingFranchise AcademyFranchise Council of Australia