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VIC: Operations Manuals – Are You Leaving Yourself Exposed?

About this course:

Robust Standard Operating Procedures (SOPs) within your Franchise Operations Manual and other system manuals can add value to your franchise system but how do you know if they are working for your brand?

This workshop will assist you in elevating your SOPs to a robust set of tools that adds value to your franchise system.


  • Understanding SOPs for both franchise operation and support office systems
  • Auditing SOPs to ensure they are up-to-date and best practice
  • Structuring SOPs to assist the growth of your brand, franchisees and their teams
  • Ensuring you have procedures in place to for updating and keeping SOPs current and relevant
  • Capturing new or updated SOPs that are implemented every day within the business to ensure that are added to the current manuals
  • Considering the role of an SOP ambassador
  • Enduring manuals are easily accessible and in a format that engages the end user
  • Using SOPs as an effective training tool with all franchisees and team members


You will be provided with access to take-home tools such as checklists, case studies, work sheets and templates for future use.


Tuesday, 25th June 2019

Tuesday, 29th October 2019


Venue: Melbourne venue to be confirmed
Starting: 8:30 AM
Tuesday 29th October 2019
Ending: 11:30 AM
Repeats: On specific dates
Phone Enquiries: 03 9533 0028

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