Home About Us Membership Information Events Awards Media Education Representation Bookshop Partnership Contact Us

VIC: Field Team ROI

About this course:

The Operational Field Team in your franchise brand is one of the greatest investments in your system. But what are they responsible for? How can you measure their success?

This course will provide you with tips and tools to ensure that you are getting the most out of your field team.


  • Setting key outcomes for the field coach
  • Planning the annual calendar of key activities and yearly focus
  • Proactive vs. firefighting mode - what is the value of each?
  • Balancing the administrative function vs. the coaching, promoting and facilitating function
  • Managing and documenting the flow of information from the field team to other support personnel
  • Recording of action items and file notes
    • What is manageable?
    • How do you ensure delivery to the franchise and the customer?


You will be provided with access to take-home tools such as checklists, case studies, work sheets and templates for future use.


Tuesday, 13th August 2019


Venue: Melbourne venue to be confirmed
Starting: 8:30 AM
Tuesday 13th August 2019
Ending: 11:30 AM
Phone Enquiries: 03 9533 0028

Latest News

The Franchise Council of Australia has welcomed the Federal Government's appointment of a new adviser to resolve disputes under the Franchis...
The Franchise Council of Australia has welcomed the Federal Government's response to calls from business and lenders to act to underpin avai...
The Franchise Council of Australia (FCA) recognised franchising's best in South Australia at the 2018 SA Excellence in Franchising Awards pr...

Upcoming Events

QLD Managing Franchise Resales

Start Time: 8:30am
Date: Tuesday 21st May 2019

VIC/TAS Breakfast: Election Results - Impacts on the Franchising Sector and Small Business in Australia

Start Time: 7:00am
Date: Tuesday 28th May 2019

Women in FranchisingFranchise AcademyFranchise Council of Australia