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VIC: Preventing, investigating and managing workplace grievances

Preventing, investigating and managing workplace grievances 

About this course:

Are you equipped to manage a workplace grievance, such as a claim of bullying and harassment?  

In what can be a challenging situation for those in leadership and management roles, your approach to the complaint and the action you take is vital to ensure the best outcome in your workplace. 

By providing you with practical tools to manage workplace grievances, the session will focus on equipping you with the confidence to manage issues if they arise.

Curriculum:

  • Risk management, prevention and intervention
  • Investigation policies and processes
  • Tools and templates for investigation and interviews
  • Questioning techniques and empathetic listening
  • Tips for implementing outcomes

Tools:

You will be provided with access to take-home tools such as checklists, case studies, work sheets and templates for future use.

Venue: Melbourne venue to be confirmed
Starting: 8:30 AM
Tuesday 22nd May 2018
Ending: 11:30 AM
Repeats: On specific dates
Phone Enquiries: 03 9533 0028

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