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Effective Management of Workplace Grievances

Are you equipped to manage a workplace grievance, such as a claim of bullying and harassment?  Your approach to the complaint and the action you take is vital in assisting the best outcome for your workplace.

This session will provide an opportunity to consider the following:

  • Risk management, prevention and intervention -what to do when an issue is raised
  • Investigation policies and processes
  • Tools and templates for investigation and interviews
  • Questioning techniques and empathetic listening
  • Tips for implementing outcomes

To find out more or to register contact Alexandra via email or call directly on 03 9533 0028.

You can also refer to FC Business Solutions Events website for more information.

Earn 50 education credits if enrolled in the Certified Franchise Executive (CFE) program.

Venue: Melbourne venue to be confirmed
Starting: 8:30 AM
Wednesday 5th October 2016
Ending: 12:30 PM
Phone Enquiries: 03 9533 0028

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