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QLD Breakfast 11/09/2015

Franchise Leadership Breakfast Seminar:

How to Help Struggling Franchisees: The Secrets Behind the Brands

Learn from four leading brands talk about how they support and manage franchisees who struggle with operating their businesses.

Running any small business, including a franchise, can be daunting. Franchisees can sometimes struggle with motivation, sales, profitability, planning, compliance, managing staff or suppliers, or any other aspect of running their business.

Of course franchisees are not alone and can always turn to the franchisor for help, but what kind of help do different franchisors offer?

This session will explore the kind of support that four leading franchise brands offer their franchisees.

But not only will you learn practical tips on how each brand helps struggling franchisees, you will also hear fom the different perspectives of a system founder and director (Emmanual Drivas, The Coffee Club), two field support managers (Andrew Kidd, PoolWerx and Tracy Leak, Guttervac), and an award-winning franchisee (Maria Varkevisser, Pack & Send).

See more details about the speakers below.

If you've ever had a franchisee struggle with one or more aspects of their business, you really need to come along to this breakfast seminar and learn from this highly-experienced panel.

This breakfast seminar will be offered only once this year, so don't miss out! Book now!

Date: Friday 11 September 2015
Time: 7.00am - 9.00am
Cost: $60.00 Members, $94.90 Non-Members
Venue: Hilton Brisbane, 190 Elizabeth Street, Brisbane, QLD, 4000

An outstanding panel of speakers:

Emmanuel Drivas, Director, The Coffee Club

Emmanuel Drivas is an original founder of The Coffee Club, Australia's largest home-grown franchise café group.  The Coffee Club's first store opened in Brisbane's CBD at Eagle Street Pier on 2 November 1989.  Together with his partners, Emmanuel Kokoris and John Lazarou, they have successfully turned The Coffee Club into an iconic Australian household name. Over the past 25 years, The Coffee Club has grown to include more than 350 stores across Australia, New Zealand, Thailand, China, New Caledonia, Malaysia, Maldives, Egypt and UAE.

Emmanuel boasts a number of industry accolades including the National Australia Bank's 1994 Ethnic Business Award Queensland in the non-manufacturing category and 2003 Centenary Medal for services to business.

In his personal life, Emmanuel is heavily involved in community and charity initiatives, supporting many groups both financially and with devoted presence.  Emmanuel has held many board seats for community groups and local sporting teams.

Andrew Kidd, National Franchise Operations Manager, PoolWerx

Andrew joined Poolwerx in 2012 having spent a number of years as Operations Manager, Regional Manager and International Sales & Category Manager for the BBQ Factory Franchise chain in NZ.

Having made the move to Australia, Andrew has been charged with Identifying, coaching and developing Franchise Partners to exceed their growth targets, but also helping those underperforming businesses to break free of the challenges and reach their financial goals.

As a finalist in the FCA and FANZ field manager of the year awards Andrew is well positioned to lead a team of 7 field managers across Australia and New Zealand.

Tracey Leak, Franchisee Coach, Guttervac & other brands

Tracey works with a number of different business sectors from home-based business owners, small business owners through to large franchise groups and corporations and non-profit groups.  She has worked extensively with the Guttervac brand to support and encourage their franchisees to deliver thrilling results.

With an ability to coach, train and counsel people with empathy, yet at the same time making sure they apply the practical 'nuts and bolts' to their business for success, Tracey has created a retention rate not often seen in the coaching industry.


Maria Varkevisser, Franchisee, Pack & Send Chermside
Winner, 2014 FCA QLD Franchisee of the Year (Less than 2 staff)

Originally from South Africa, Maria and her husband Wayne have operated the Pack & Send Chermside franchise since October 2011. After an initial relocation and rebrand, the franchise has been a very successful business venture for the Varkevissers, with the franchise's revenue for 2013/14 increasing 30% on the previous financial year.

Since taking over the franchise, Maria has also taken on board a mentoring role, talking to potential Pack & Send franchisees about her experiences and how to run a successful franchise, as well as joined the state committee of the Franchise Council of Australia.


Simone Pentis, Managing Director, Advantage Partners Lawyers

Simone Pentis, Managing Director, Advantage Partners Lawyers
Simone has acted for established national and international franchisors and been involved in the design and establishment of various franchise systems within Australia. Simone has assisted franchise groups to move into various international markets and acquire other international and Australian franchise systems.

Simone has also assisted master franchisees and franchisees as they acquire and deal with their franchises. Simone brings a background of having managed and operated the legal departments for national and international franchise networks, including Minor DKL Group (formerly The Coffee Club Group) and Bartercard.

Within the franchise community, clients have included franchisor groups such as Minor DKL Group (The Coffee Club, Ribs & Rumps, First Avenue), Bartercard, Coffee News, and Begin Bright to name a few, as well as existing and potential franchisees for various brands within the retail food, personal services and/or business services sectors, including AutoOne, Poolwerx, Donut King, Jetts, Jim's Pest Control, Toscani's, Brumby's, Gloria Jeans, Nando's, Baskin Robins, F45 Training, Pizza Capers, Red Rooster, The Alternative Board and Zarraffa's Coffee.

Parking optons at the venue and nearby:

King George Square Car Park
Enter from via Street or Adelaide Street. The Hilton Hotel is less than five minutes walk.
2-3 hours parking costs $30 (No prebooking available).

Wintergarden Car Park
Enter via Elizabeth Street between Albert and Edwards Streets (Next to the Hilton Hotel then up a ramp)
Parking for 2-3 hours costs $35 if prebooked online, or $62 if arriving without a booking.

Myer Centre Car Park
Enter via Elizabeth Street (between George and Albert Streets)
Parking for 2-3 hours costs $40 (No prebooking available)

Street Parking
Metered street parking is available in the streets surrounding the Hilton Hotel, mostly in Charlotte and Mary Streets.
Parking for 2-3 hours costs $13.20. Click here for details

Public Transport
The Hilton Hotel is easy walking distance from Central Station. To plan a rail or bus journey without parking in the CBD, visit www.translink.com.au

Venue: Queensland
Starting: 7:00 AM
Friday 11th September 2015
Ending: 9:00 AM
Phone Enquiries: 1300 669 030
Email Enquiries: daphne.kechagias@franchise.org.au

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Upcoming Events

WA State Chapter Christmas Celebration

Start Time: 5:30pm
Date: Tuesday 10th December 2019

NSW: Foundation Field Manager Bootcamp

Start Time: 8:30am
Date: Wednesday 12th February 2020


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