Home About Us Membership Information Events Awards Media Education Representation Partnership Contact Us

VIC Forum 11/02/2014

Field Support - The changing face of field support 

The interactive forum will focus on sharing the attendee’s experiences within the field and across the brands in attendance.

1. What’s the field visit look like today? What will it look like in the future?
2. Preparation expectation both the field coach and the franchisee?
3. What tools are being used to document the visit, the discussion and the action plans?
4. Are the franchisees expecting a different level service and support from the field representative?
5. How do you manage the balance between building the relationship and monitoring compliance?
6. As a field representative, what have you implemented to assist franchisees not meeting their own KPIs? The success stories!

Facilitators & Participants:
Peter Fiasco, Franchise Development Manager, Hairhouse Warehouse
Otti Faska, National Retail Programs Manager, Automotive Brands
Matt Giuricin, Franchise Operations Manager, La Porchetta
Adam Simon, General Manager, Brazilian Butterfly

Date: Tuesday 11 February 2014
Time: 7.30am - 9.00am
Venue: Hairhouse Warehouse Support Office, Level 1, 605 Doncaster Road, Doncaster, VIC, 3108
Parking Instructions: Park at Officeworks carpark diagonally across the road. Alternatively, park on Carnarvon Street (limited street parking)
Price: Free of charge to FCA members only
Please note there will be a light breakfast provided

Venue: Victoria
Starting: 7:30 AM
Tuesday 11th February 2014
Ending: 9:00 AM
Phone Enquiries: 1300 669 030

Latest News

The Franchise Council of Australia (FCA) has recognised franchising's best in South Australia at the 2019 SA Excellence in Franchising Award...
Franchising has been the common thread that has helped the high achieving small business owners recognised by the Franchise Council of Australia...
A belief in paving the way in business and focusing on creating a successful path for staff to achieve personal success is a shared theme among ...

Upcoming Events

VIC: Franchise Advisory Council – You’re Doing it Wrong!

Start Time: 8:30am
Date: Tuesday 24th September 2019

VIC: Setting Up Your HR Audit

Start Time: 8:30am
Date: Tuesday 1st October 2019

About

About the FCA Board of Directors Hall of Fame Hall of Fame Eligibility Criteria

 

Services

Promote your business Have a complaint?

Join

About Membership Member Benefits How to Join FCA Member Standards

 

Partnerships

Advertise your business Sponsorship & Exhibition Testimonials Become an FCA Partner

Learn

FCA Representation Franchising Code of Conduct FCA International

 

Media and Communication

Franchise Review FCA Media ReleasesFranchising in the Media

Franchise Council of Australia

Postal Address

Level 19, 567 Collins Street

Melbourne VIC 3000

Phone: 1300 669 030

Fax: +61 3 9508 0899

 

Website Proudly Developed by:

www.bloomtools.com

 

Women in FranchisingFranchise AcademyFranchise Council of Australia