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VIC Forum 11/02/2014

Field Support - The changing face of field support 

The interactive forum will focus on sharing the attendee’s experiences within the field and across the brands in attendance.

1. What’s the field visit look like today? What will it look like in the future?
2. Preparation expectation both the field coach and the franchisee?
3. What tools are being used to document the visit, the discussion and the action plans?
4. Are the franchisees expecting a different level service and support from the field representative?
5. How do you manage the balance between building the relationship and monitoring compliance?
6. As a field representative, what have you implemented to assist franchisees not meeting their own KPIs? The success stories!

Facilitators & Participants:
Peter Fiasco, Franchise Development Manager, Hairhouse Warehouse
Otti Faska, National Retail Programs Manager, Automotive Brands
Matt Giuricin, Franchise Operations Manager, La Porchetta
Adam Simon, General Manager, Brazilian Butterfly

Date: Tuesday 11 February 2014
Time: 7.30am - 9.00am
Venue: Hairhouse Warehouse Support Office, Level 1, 605 Doncaster Road, Doncaster, VIC, 3108
Parking Instructions: Park at Officeworks carpark diagonally across the road. Alternatively, park on Carnarvon Street (limited street parking)
Price: Free of charge to FCA members only
Please note there will be a light breakfast provided

Venue: Victoria
Starting: 7:30 AM
Tuesday 11th February 2014
Ending: 9:00 AM
Phone Enquiries: 1300 669 030

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