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QLD Roundtable 20/09/2012

What the heck is Customer Service anyway?

We all think our businesses provide excellent customer service, no company would ever say ‘our service stinks’. Why is it then we all have so many bad customer service experiences?

Discover how a systemised, fun and engaging approach to customer service can strengthen your brand and aid future business growth.

You are invited to share your experiences and learn how other franchisors have maintained consistently great customer service.

This round table event will look at:

  • Customer service systems
  • \Why the right training is critical to success, initial and ongoing
  • Quality Assurance and Feedback options and tools
  • How to get franchisee buy in,  to become the ‘best customer service experience’ in your industry

Francesca has built her business on customer service, founded in 2004, Brazilian Beauty services around 10,000 clients per month across 14 locations, 70% of all clients are returning.

‘Customer service is what set’s Brazilian Beauty apart from our competitors, any business can advertise and get a client to visit the first time. The trick is to wow clients with exceptional customer service, ensuring clients return to the business time and time again.’

Brazilian Beauty was listed in BRW fast growing franchisees 2010 and 2011 and was winner of the FCA ‘Woman in Franchising Qld Award 2011’.

Facilitator: Francesca Webster, Brazilian Beauty
Venue: Brazilian Beauty Head Office, 1/45 Crosby Road, Albion, QLD, 4010
 

Venue: Queensland
Phone Enquiries: 1300 669 030
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