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Effective Management of Workplace Grievances

Earn education credits if enrolled in the Certified Franchise Executive (CFE) program.

Course Outline

Are you equipped to manage a workplace grievance, such as a claim of bullying and harassment?  Your approach to the complaint and the action you take is vital in assisting the best outcome for your workplace.

This session will provide an opportunity to consider the following:

  • Risk management, prevention and intervention -what to do when an issue is raised
  • Investigation policies and processes
  • Tools and templates for investigation and interviews
  • Questioning techniques and empathetic listening
  • Tips for implementing outcomes

Duration

Half day - 8:30am to 12;30pm or 1:00pm to 5:00pm

Venue

Melbourne venue - details to be confirmed upon registration

Dates

May 16  (morning session)

May 17  (afternoon session)

September 12  (morning session)

September 13  (afternoon session)

Cost

$295 plus GST per single registration

Registration

 To find out more or to register contact Alexandra via email or call directly on 03 9533 0028.

You can also refer to FC Business Solutions Events website for more information.

Course Facilitator - Corina Vucic

Corina has been involved in the franchise industry for more than 16 years and is the Director of FC Business Solutions. She was named the 2012 Franchise Council of Australia (FCA) Woman in Franchising (Vic/Tas) and lead FC Business Solutions to being awarded the 2012/2013 FCA Supplier of the Year. Corina is a Committee member of the FCA Victorian Chapter and assists the Women in Franchising committee as required. She is a highly experienced mentor, trainer and business coach and believes in influencing success through motivation and engagement by providing leadership, support and guidance at all levels. Corina has a Bachelor of Arts and Commerce, a Masters in Human Resources and a Certificate IV in Workplace Training.

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VIC/TAS Regional Awards 2019

Start Time: 6:00pm
Date: Wednesday 24th July 2019

WA: Best Practice Franchise Recruitment

Start Time: 10:30am
Date: Thursday 25th July 2019

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