Home About Us Membership Information Events Awards Media Education Representation Bookshop Partnership Contact Us

Culture Works Course

Earn education credits if enrolled in the Certified Franchise Executive (CFE) program.


Do you have frameworks and adaptive strategies in place that you can use to facilitate workplace relationships between people of different cultures? 

Would you even know how or where to begin?

Australia is home to people of diverse cultural backgrounds, are you able to successfully communicate with each team member and franchisee regardless of cultural differences?

FC Business Solutions is hosting a half day workshop with Dr Barbara West on how to deal with difficult intercultural situations in the workplace.

Dr West has spent more than 20 years lecturing, writing and consulting in the areas of culture, intercultural communications and gender. She has worked with Frances Murphy to develop a training program to help participants communicate effectively with people of diverse cultural backgrounds.

Outcomes expected from the program are:

  • The ability to understand the depth of your own and others' cultural frameworks
  • Identify and use a variety of intercultural communication styles
  • Identify the unconscious logic frameworks that underlie beliefs and behaviours
  • Apply specific strategies for interacting and working with people with different communication styles and cultural logic frameworks
  • Depersonalise the negative feelings associated with unfamiliar patterns in communication and behaviour that are rooted in cultural difference
  • Serve as a cultural bridge for others who must adapt some of their own patterns to those of the dominant cultures (business, franchise, national)
  • Develop empathy for the confusion and potential frustration associated with communication struggles


Half Day: 8:30am - 12:30pm

Investment: $495 plus GST


July 11 (morning)


To find out more or to register contact Alexandra via email or call directly on 03 9533 0028.

You can also refer to FC Business Solutions Events website for more information.


Latest News

The Franchise Council of Australia has welcomed the Federal Government's appointment of a new adviser to resolve disputes under the Franchis...
The Franchise Council of Australia has welcomed the Federal Government's response to calls from business and lenders to act to underpin avai...
The Franchise Council of Australia (FCA) recognised franchising's best in South Australia at the 2018 SA Excellence in Franchising Awards pr...

Upcoming Events

WA Regional Awards 2019

Start Time: 6:30pm
Date: Thursday 18th July 2019

VIC/TAS Regional Awards 2019

Start Time: 6:00pm
Date: Wednesday 24th July 2019


About the FCA Board of Directors Hall of Fame Hall of Fame Eligibility Criteria



Promote your business Have a complaint?


About Membership Member Benefits How to Join FCA Member Standards



Advertise your business Sponsorship & Exhibition Testimonials Become an FCA Partner


FCA Representation Franchising Code of Conduct FCA International


Media and Communication

Franchise Review FCA Media ReleasesFranchising in the Media

Franchise Council of Australia

Postal Address

Level 19, 567 Collins Street

Melbourne VIC 3000

Phone: 1300 669 030

Fax: +61 3 9508 0899


Website Proudly Developed by:



Women in FranchisingFranchise AcademyFranchise Council of Australia