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It's nice to go where they know your name

Written on the 30 July 2010 by The Australian

UNTIL about 1983, cafe latte was a term recognised only by the Italians who frequented the (standing room only) cafes in Rome, where coffee was dispensed with flair and style by baristas who seemed to know everyone's name. Today millions of Australians need their daily fix of latte, cappuccino or macchiato. Cafes have been the boom sector of the restaurant and catering industry, now employing hundreds of thousands of mainly casual staff and attracting more than 40,000 business owners, the vast bulk of whom employ less than 20 people.

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Author: The Australian

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