About Certificate IV in Small Business Management


This course will introduce you to the principles and practice of small business management.

It is a nationally accredited course offering potential or existing franchisees and their senior employees:

  • an understanding of the skills and knowledge required to successfully operate a small business; and
  • to extend their core competencies in small business management.

Learning Outcomes

This course is designed to provide you with the necessary skills to give you a competitive edge in managing your small business.

At the successful completion of Certificate IV in Small Business Management, participants will have acquired the knowledge to:

  • Comply with business legal and administrative requirements
  • Research and develop business plans
  • Manage your team of employees
  • Promote your products and services
  • Administer your financial accounts
  • Monitor, manage and review operational procedures

Course Structure and Assessment 

Certificate IV in Small Business Management offers students practical knowledge and learning outcomes that can be applied to their everyday tasks in managing and operating a small business.

Business Essentials in partnership with the Franchise Council of Australia and the Franchise Academy presents this face-to-face course.

This course is endorsed by the FCA and the Franchise Academy, accredited under the RTO of William Angliss Institute of TAFE and recognised nationally.

The course is undertaken in one workshop a week over 12 weeks held in either Melbourne, Sydney, Brisbane, Perth or Adelaide.

Each workshop focuses on one area of competency taught by a number of specialist facilitators, with a program facilitator managing the overall learning outcomes for students.

Units of Competency

You will complete a total number of 10 Units of Competency as follows:

Establish legal and risk management requirements of small business (BSBSMB401A)

Identify and comply with the regulatory, legal, taxation, insurance and risk management requirements of small business.

Plan small business finances (BSBSMB402A)

Develop a financial plan to support business viability.

Market the small business (BSBSMB403A)

Develop, implement & monitor marketing strategies to underpin continuous improvement in performance.

Undertake small business planning (BSBSMB404A)

Research and develop an integrated business plan for achieving business goals and objectives.

Report of financial activity (BSBFIA402A)

Addresses the skills and knowledge required to complete business financial reporting for both internal and external requirements.

Ensure a safe workplace (BSBOHS509A)

The skills and knowledge managers need to be able to ensure a safe workplace.

Show leadership in the workplace (BSBMGT401A)

Leadership skills required to:

  • understand the transitions you will undergo in moving from managing yourself to managing others
  • comprehend the different leadership styles, their impact on people and when to use them
  • be self aware of your leadership style preferences.

Undertake marketing activities (BSBMKG414A)

Developing the skills and knowledge required to plan, implement and manage basic marketing and promotional activities.

Coordinate implementation of customer service strategies (BSBCUS401A)

Outlines the elements of customer service and how customers evaluate those elements mentally. You will learn how customers categorise the elements as a perceived cost or a perceived benefit to determine whether they have received fair value.

Establish networks (BSBREL401A)

The program is made up of 12 full day sessions - course materials inclusive and runs all year round.

Program Cost

$1,995 + GST (FCA Members)

$2,395 + GST (Non FCA Members)

Latest News

The Franchise Council of Australia has honoured some of the nation's best and brightest in business at the MYOB FCA Excellence in Franchisin...
The Franchise Council of Australia (FCA) has recognised franchising's best in South Australia at the 2019 SA Excellence in Franchising Award...
Franchising has been the common thread that has helped the high achieving small business owners recognised by the Franchise Council of Australia...

Upcoming Events

WA: How to Become a More Effective Field Consultant and Business Coach

Start Time: 9:30am
Date: Thursday 28th November 2019

SA State Chapter Christmas Celebration

Start Time: 6:00pm
Date: Thursday 28th November 2019


About the FCA Board of Directors Hall of Fame Hall of Fame Eligibility Criteria



Promote your business Have a complaint?


About Membership Member Benefits How to Join FCA Member Standards



Advertise your business Sponsorship & Exhibition Testimonials Become an FCA Partner


FCA Representation Franchising Code of Conduct FCA International


Media and Communication

Franchise Review FCA Media ReleasesFranchising in the Media

Franchise Council of Australia

Postal Address

Level 19, 567 Collins Street

Melbourne VIC 3000

Phone: 1300 669 030

Fax: +61 3 9508 0899


Website Proudly Developed by:



Women in FranchisingFranchise AcademyFranchise Council of Australia