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Past Winners

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2014 Winners
To view the 2014 awards eBook click here

Australian Established Franchisor of the Year
Wendy's Supa Sundaes
Sponsored by 7-Eleven Australia

Australian Emerging Franchisor of the Year
Shingle Inn
Sponsored by 7-Eleven Australia

International Franchisor of the Year
Sponsored by LeaseEagle

Multi-Unit Franchisee of the Year
Brad and Matt Walker, Grill'd Camberwell, Knox and Southland

Franchisee of the Year, two or more staff
April and Tony Carnie, Nicki Nesbitt and Wiesiek Lewandowski, Shingle Inn Mount Ommaney

Franchisee of the Year, less than two staff
Rowan Prendergast, OPSM Waurn Ponds

Franchise Woman of the Year
Sharon Jurd, HydroKleen Australia
Sponsored by Battery World

Field Manager of the Year
Danika Heslop, Jamaica Blue

Supplier of the Year

Excellence in Marketing
Sponsored by American Express

Franchisor Social Responsibility
Sponsored by Battery World

Franchisee Community Responsibility and Contribution
David Price, Grill'd Cairns
Sponsored by Crea Legal

Franchise Hall of Fame Inductee 2014
Greg Nathan, Franchise Relationships Institute


2013 Winners
To view the 2013 awards eBook click here!

Established Franchisor of the Year 
Sponsored by Horizon Communication Group

Emerging Franchisor of the Year
Plus Fitness
Sponsored by 10 Thousand Feet

Multi-Unit Franchisee of the Year
Caroline and Paul Attard, PoolWerx

Franchisee of the Year, two or more staff
Anthony Hamod, Fastway Couriers Wollongong

Franchisee of the Year, less than two staff
Tim MacKinley, Appliance Tagging Services Aspley

Franchise Woman of the Year
Debb Meyer, Narellan Pools

Supplier of the Year
FC Business Solutions

Field Manager of the Year
Adam Moody, Wendys Supa Sundaes
Sponsored by 10 Thousand Feet

Excellence in Marketing
Sponsored by Horizon Communication Group

Excellence in International Franchising
G.J Gardner Homes
Sponsored by CST Tax Advisors

Franchise Innovation
Bartercard International Group

Franchisor Social Responsibility
Battery World Australia

Franchisee Community Service
Bendigo Bank, North Perth

Contribution to Franchising
Derek Sutherland, HWL Ebsworth Lawyers

Franchise Hall of Fame Inductee 2013
Denis McFadden, Just Cuts


2012 Winners
To view the 2012 awards eBook click here!

Established Franchisor of the Year

Emerging Franchisor of the Year

Multi-Unit Franchisee of the Year
Michelle and Tony Graham, Poolwerx

Franchisee of the Year - Two or more staff
Craig Mason, Signarama Joondalup

Franchisee of the Year - Less than two staff
Daniel Conroy, Mister Minit Riverlink Ipswich

Franchise Woman of the Year
Carolyn McManus, The Coffee Club

Franchise Executive of the Year
John Pascoe, Battery World Australia

Field Manager of the Year
Shane McMillan, Mister Minit

Contribution to Franchising Award
Philip Ciniglio, Market Minds Australia

Franchise Innovation Award
Battery World Australia

Supplier of the Year
FC Business Solutions

Excellence in Marketing Award
Fastway Couriers

International Franchising Award

Franchisor Social Responsibility Award
Bakers Delight and
Bendigo and Adelaide Bank

Franchisee Community Service
Jo and Maurie Patterson, Bakers Delight Caneland

Franchise Hall of Fame Inductees
Christine Taylor, Aussie Pooch Mobile and
John O'Brien, PoolWerx

2011 Winners

To view the 2011 awards eBook click here!

Established Franchisor of the Year
Winner: Hairhouse Warehouse
Runner-up: PoolWerx

Emerging Franchisor of the Year
Winner: Appliance Tagging Services
Runner-up: Mad Mex Fresh Mex Grill

Multi-unit Franchisee of the Year
Winner: Carolyn and David McManus, The Coffee Club, Qld
Runner-up: Irene and Ian Hughes, PoolWerx, WA

Franchisee of the Year - more than two staff
Winner: Kevin and Joanne Gooch, The Coffee Club Midland Gate WA
Runner-up: Anthony Smith, Mortgage Choice Cheltenham Vic

Franchisee of the Year - less than two staff
Winner: Fiona Edis - City Farmers Dogwash, Como WA
Runner-up: Rosemary Harmata, Lollypotz, Chatswood and Sydney CBD NSW

Franchise Woman of the Year
Winner: Belinda Sugars, Mortgage Choice
Runner-up: Louise Curtis, Lollypotz

Franchise Executive of the Year
Winner: Cameron Graham, ANZ Mobile Lending

Field Manager of the Year
Winner: Andrew Walker, PoolWerx
Runner-up: Judd Sandwell, Chicken Treat

Supplier of the Year
Winner: Silver Chef
Runner-up: Whirlwind Print

Contribution to Franchising
Winner: Derek Sutherland, ICON Law
Runner-up: John O'Brien, PoolWerx

Excellence in Marketing
Winner: The Coffee Club
Runner-up: Hairhouse Warehouse

International Franchising
Winner: ActionCOACH
Runner-up: Keen to Clean

Franchisor Social Responsibility
Winner: Hairhouse Warehouse
Runner-up: Zambrero

Franchisee Community Service
Winner: Dean Mackie - McGrath Estate Agents, Mosman, Northbridge and Neutral Bay NSW
Runner-up: David and Belinda Clarke - Bakers Delight, Stirling SA

2011 Franchise Hall of Fame Inductee
Noel Carroll, Founder Michel's Patisserie

2010 Winners

To view the 2010 awards eBook click here!

Winners from the national categories in the 2010 Excellence in Franchising Awards were announced at a gala dinner on the 12th October on the Gold Coast as the climax of the 2010 National Franchise Convention.

Over 450 of Australian franchising's best and brightest were in attendance to celebrate the achievements of franchisors, franchisees and suppliers.

- To view photos (and free downloads) from the night, please click here and enter password fcaawards010

Established Franchisor of the Year
Mr Rental

Taking out the Merit Award in this category last year, it is a sign of the tremendous growth of the Mr Rental system in the last 12 months that has raised their stocks to take out the "big one" at this year's Awards. In their submission, clear strategic direction was identified (utilising franchising as the distribution method), as too was the significant support of franchisees - with strategies for supporting new franchisees and high performance franchisees. The connection (and support) of corporate personnel and franchisees is highly sophisticated for an organisation of this size and age.

Merit: Snap-on Tools

Emerging Franchisor of the Year - Grill'd

Grill'd founder Simon Crowe is a very passionate and articulate individual who lives and breathes the Grill'd culture & ethos passion, ownership, leadership and trust. This was demonstrated during the interview process, which reinforced a well formulated and 'to the point' submission. A strong commitment to franchising and franchisee's was identified, as was the strength of the business - both financial and non-financial -including levels of investment and re-investment. Grill'd may well be an emerging franchise now, but they are ticking all the right boxes to establish themselves as a major player in Australian franchising.

Merit: Crust Gourmet Pizza Bars

Franchisor Social Responsibility Award Zambrero

Zambrero Fresh Mex Grill is a young and socially responsible company that has grown 500% in the last 14 months. Zambrero has started a foundation which has built 15 IT centres around the world and in the next year will feed almost a million children in developing communities through their 'emagine' foundation. Zambrero is a company truly leading the way in social responsibility in the franchising community.

Merit Gutter-Vac

Multi-Unit Franchisee of the Year
- Tony Zoobi, Hairhouse Warehouse

Tony demonstrates an excellence in business management that is unsurpassed. His focus on implementing effective management structures and identifying and developing people to take over many of the owners' responsibilities is the key to successful multi-unit franchising. Tony identifies business goals by the S.M.A.R.T. approach specific, measureable, achievable, realistic and time-bound. A strong focus on franchise citizenship, coupled with an excellent understanding of financial performance indicators makes Tony a worthy winner of this Award.

Franchisee of the Year (2 or more Staff) Michael Caddy, Mr Rental

It is Michael's commitment to smart business strategy and community engagement that sees him take out the Franchisee Award this year. Michael's store has seen significant growth over the last 12 months and his emphasis on Local Area Marketing contributing over $28K of his earnings in the last financial year alone - has seen his store continue the success it achieved in 2009 taking out the WA Franchisee of the Year Award. Last financial year Michael's store donated over $10,000 to local charities and demonstrating it's more than just money that can help, Michael donates the use of his Mr Rental facilities for the Bunbury Young Voices to practice and the Leukaemia Foundation to hold fund raising events.

Franchisee of the Year (less than 2 staff) Bruce Campbell, ActionCOACH

Bruce is a consummate professional whose motto is "the more I learn the more I earn"! Ranked as the #1 Business coach among 1200 Action Coaches globally, Bruce's franchise has doubled its sales in only 2 years jumping from $514K in 2008 to over $1million in 2010. Bruce's commitment to customer relationships saw him invest in a CRM program to manage prospects and clients increasing productivity in his business and providing more time for his office to better service their customers.

International Franchising Award
Boost Juice Bars

With a mission statement 'to become one of the world's most famous and loved brands', Boost Juice Bars has shown a dedication to international expansion extending their brand into over 16 countries including Malaysia, South Africa, Thailand and the UK. With detailed research into each market they enter, analysis of competition and consumer behaviour, Boost has demonstrated a professional and thorough expansion strategy.

Merit Gloria Jean's Coffees & Foodco
Franchise Executive of the Year
Ray Bryant, CEO, Looksmart Alterations

Since taking the helm at Look Smart Alterations in 2006 as the company's CEO, Ray Bryant has grown the business from 36 stores to 94 stores, tripled turnover and has taken the business' reach to an international level. Ray is greatly admired by his team and franchisees for his endless dedication to growing the business intelligently and strategically, mentoring his team and developing the franchisee network in Australia and internationally.

Supplier of the Year -
Donaldson Walsh Lawyers

With a focus on customer outcomes and advancing the interests of franchising in Australia, Donaldson Walsh Lawyers is a genuine champion for the franchise sector. Their dedication to the sector over 40% of DWL staff servicing franchise clients and a voluntary approach to educating the sector through panels, seminars and news reports, makes them deserved of this back-to-back Award.

Excellence in Marketing Award
Gloria Jean's Coffees

The Gloria Jean's Coffees 'Australia's Got Talent' campaign was a success at every level. It was cleverly conceived using market research and drawing on past experiences. It was a perfect fit for their brand cleverly linking the successful TV show with the talent of their Baristas and the quality of their product... and it produced excellent results. Team work, attention to detail and a real understanding of what is required for success in Franchise marketing ensured the commitment of everyone in the Gloria Jean's network to make this campaign the success that is was.

Merits Hotondo Homes & PoolWerx "Spring $69" campaign

Contribution to Franchising Award
Lorelle Frazer, Griffith University
Asia-Pacific Centre

Through significant contributions to the education of the Australian franchise community, Lorelle Frazer has shown herself to be a leader in the field of franchise education. She is the lead researcher for the biennial Franchising Australia survey, she has developed numerous graduate and post graduate franchising courses and was the impetus behind the establishment of the Asia-Pacific Centre for Franchising Excellence at Griffith University. Her focus on educating franchise professionals and those looking to enter the sector, made her a stand out nominee at this year's Awards.

Field Manager of the Year
Alan Fardon, RAMS

Alan is responsible for 22 franchisees and 29 sites at RAMS and is a former franchisee. An example of Alan's importance to the success of his franchisees is when he helped an average performing franchisee develop an understanding of a new marketing opportunity introduced by RAMS. Alan helped them to establish compliance with legislation and implement new operating systems. Alan's efforts paid off with the franchisee becoming the national record holder for highest volume of franchisee settlements in a one month period. It is strategies like this that makes Alan such a valuable asset to RAMS and their franchisees.

Franchisee Community Service Award Greg Campbell, Mortgage Choice Unley

This win represents back to back success for Greg, who took out the inaugural SA and national Franchisee Community Service Award in 2009. Greg's contributions to the Camp Quality Charity for kids with cancer, makes him one of the most "giving" franchisees in the community. He has trekked the Kokoda Trail raising over $110,000, but often more importantly, Greg gives his TIME to Camp Quality, as a member of the committee, attending Camps as a "Companion" and mentor, and as a major participant at the Camp Quality fund raising balls.

Franchise Woman of the Year
Sara Pantaleo, CEO, La Porchetta

Sara is the CEO of La Porchetta restaurants the largest Australian-owned franchised restaurant group in the Asia Pacific region with over 80 businesses in the group. Joining the system in 1996 to drive brand growth and renew the corporate direction, Sara quickly ascended to National Manager in 1998 and then, in 2002, was appointed as CEO. Sara drove growth from 12 franchisees to 80 and oversaw the systems expansion into New Zealand and Indonesia.



2009 Winners


View the 2009 awards eBook! Click here!

Click here for photo gallery (enter password nfc09myobawards).

Winners from the national categories in the 2009 MYOB Excellence in Franchising Awards were announced at a gala dinner on the 21st October in Perth - as the climax of the 2009 National Franchise Convention. Over 480 of Australian franchising's best and brightest were in attendance to celebrate the achievements of franchisors, franchisees and suppliers.

The MYOB Excellence in Franchising Awards recognise and reward excellence and provide a platform for companies and individuals to showcase the amazing work they are doing in the franchising sector. 

(click on the images to view a larger version)

Established Franchisor of the Year - 7-Eleven Stores Pty Ltd

7-Eleven have once again shown that they are the system by which other systems should be measured by taking out the 2009 Established Franchisor of the Year Award, making it two Awards in two years. Having had much experience with the Awards process 7-Eleven CEO Warren Wilmot commented that, "the criteria was very thorough, with greater rigour placed on the submission and the interview process. Completing the submission and answering the criteria was extremely beneficial for its self-assessment value, so much so, that we are now using the document as a marketing tool for potential franchisees."

Merit: Mr Rental

Emerging Franchisor of the Year - Grill'd

Grill'd was born when company founder Simon Crowe decided to introduce decent, healthy hamburgers to the Australian market. The rest, as they say, is history. Grill'd now represent's the 'new guard' of franchise systems that are pushing the boundaries of business performance, branding and service delivery, and in the process increasing the profile of franchising in Australia.

Merit: Ecowash Mobile

Franchisor Social Responsibility Award - Bakers Delight & Back in Motion Health Group (Joint winners)

Judges could not separate Bakers Delight & Back in Motion Health Group as they took out joint honours in the Franchisor Social Responsibility Award.

Bakers Delight have raised almost $3.7 million for the Breast Cancer Network Australia and donated in excess of $140 million in bread to charities each year.

Back in Motion Health Group have established their own not-for-profit charity called the "SOS Foundation". Franchisees within the system support this initiative with monthly donations and contribution at key events.

Multi-Unit Franchisee of the Year - Mark Maumill & Jason Love, Banjo's Bakehouse

The boys from Banjo's definitely have the "midas touch", winning their second award in 2 years - having taken out the Franchisee of the Year Award last year.  Mark and Jason successfully manage and control 10 Banjo's Bakeries in Tasmania, Victoria and Queensland utilising their franchisor, business coaching and planning, technology, training and communication policies to ensure the businesses run to their potential.

Interview with Mark Maumill & Jason Love

Franchisee of the Year (2 or more Staff) - Lou & Silvana Pannunzio, Kwik Kopy Printing Ringwood

As well as their dedication to their business and its performance, Lou and Silvana are focused on their staff and offer a variety of means for them to improve their skill sets and keep motivated. In 2008 Lou and Silvana won the Kwik Kopy Franchisee of the Year Award, so success is becoming a habit for these ambitious and dedicated business owners.

Franchisee of the Year (less than 2 staff) - Darren Andonovski, Mister MINIT Box Hill

As well as a dedication to best practice business methods and performance, Darren mentors other franchisees in the Mister MINIT system and was awarded the Mister MINIT Franchisee of the Year Award in 2009. It is noteworthy that, notwithstanding a tougher market, Darren has achieved double digit sales growth this year.

Interview with Darren Andonovski

International Franchising Award - Gloria Jean's Coffees International

Gloria Jean's Coffees' detailed submission reflected both the geographic spread and depth of their international activities, and the management's investment in time, personnel and money being invested to create a global brand. The acquisition of the US parent was a standout strategy to consolidate the global brand.

Merits: Ecowash Mobile & Boost Juice

Franchise Executive of the Year - Maria Walton, Mister MINIT

What impressed judges about Maria was her all-round dedication and commitment which found fruition through a clearly articulated vision for the future of the business. Maria has created the pathway and was determined to ensure its success - she is truly a consummate franchising professional.

Merit: Jodie Flower, Hotondo Homes

Supplier of the Year - Donaldson Walsh Lawyers

In its boutique style operation and focus on customer outcomes, Donaldson Walsh Lawyers showed itself to be very professional when ensuring the appropriate outcome for its clients, specific knowledge of franchising and their commitment to continually learning about franchising, and putting back into the sector.

Excellence in Marketing Award - Mr Rental

Mr Rental launched their re-branded business in mid 2007 involving a national campaign combining television, radio and catalogues as well as closely monitored brand awareness and lead generation. Based on the judging criteria, Mr Rental's processes for communication and consultation with all stakeholders, the detail of their planning and implementation, the quality of their advertising and the outstanding results achieved makes them a worthy winner.

Merits: Eagle Boys Pizza, PoolWerx & Hairhouse Warehouse

Contribution to Franchising Award - Leon Pike, City Farmers Franchising

With more than 15 years in franchising, Leon Pike has remained passionate about customer service, field support and developing a thriving franchising culture. Having experienced all sides of the Franchising equation as a franchisee, field services roles and as a franchisor - Leon's contribution to his own businesses and that of the franchise community is highly valued.

Franchise Woman of the Year - Carol Jarred, Price Attack Franchising

Carol is the Managing Director of Price Attack Franchising and is a franchisor to 128 Price Attack franchisees throughout Australia. Carol drew on powerful reserves of determination and drive to progress from Price Attack franchisee, to SA Master Franchisee, to now owning and operating the Price Attack franchise nationally.

Interview with Carol Jarred

Field Manager of the Year - Dan Gallo, The Coffee Club

Dan demonstrates high level business and people skills and clearly brings a sophisticated and systematic approach to his work. His contribution to his franchise system is significant and he is an example of a new generation of field consultants performing the role of a true business coach to their franchisees.

Interview with Dan Gallo

Franchisee Community Service Award - Greg Campbell, Mortgage Choice - Unley & Burnside

For every loan Greg settles with Mortgage Choice a monetary donation is made to Camp Quality (the children's cancer charity), as well, Camp Quality marketing collateral is also distributed to clients to help raise awareness of the group. Greg, along with 24 others helped to raise over $110,000 to fund a Camp Quality trip to Mt Hotham by trekking for 8 days on the Kokoda Trail.

Special Recognition: Fastway Couriers

Select a year to view:

Latest News

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