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Diploma of Franchising

Outline of Core ‘Units of Competency’

Establish a franchise operation (BSBFRA501B)

This unit specifies the outcomes required for franchisors to establish a franchising operation from an existing business, chain of business or from a planned concept.


In particular this unit covers:

  1. Researching the feasibility of establishing a franchise operation
  2. Planning the setting up of the franchise operation
  3. Implementing the plan for establishment of a franchise operation
  4. Reviewing implementation and operations once commenced.

Manage a franchise operation (BSBFRA502B)

This unit specifies the outcomes required for franchisors to manage a franchise operation. The unit applies to franchisors managing an existing franchise operation to support franchisees and meet franchisor obligations under the franchising agreement entered into with franchisees.

It covers:

  1. Establishment of procedures for managing a franchise operation
  2. Implementation of procedures for managing a franchise operation
  3. Monitoring and review of franchise operations

Manage establishment of new sites and regions (BSBFRA503B)

This unit specifies the outcomes required for franchisees to manage the establishment of new sites or regions within an existing franchisee operation and select new operations or regions within an existing franchise operation.

The unit addresses:

  1. Identifying opportunities for new franchise sites or regions
  2. Selecting new sites or regions
  3. Assisting potential franchisees with establishing new franchise
  4. Formalising agreements with new franchisees
  5. Assisting new or existing franchisees in commencing new sites or regions.


Specifically this unit focuses on:

  1. Development of business and marketing plans
  2. Site selection and financing options
  3. Recruitment of franchisees
  4. Obtaining physical resources.

Manage relationships with franchisees (BSBFRA504B)

This unit specifies the outcomes required for franchisors to manage their relationship with franchisees.

The unit covers:

  1. Establishing relationships with franchisees
  2. Facilitating customer service provision for franchisees
  3. Providing advice to franchisees
  4. Mentoring franchisees
  5. Reviewing relationships with franchisees

Manage budgets and financial plans (BSBFIM501A)

This unit describes the performance outcomes, skills and knowledge required to undertake financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation.

Develop a workplace learning environment (BSBLED501A)

This unit describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning, and to monitor and improve learning performance.

Manage quality customer service (BSBCUS501A)

This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

Manage people performance (BSBMGT502B)

This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

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Date: Monday 12th December 2016

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Date: Tuesday 21st February 2017

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