Home About Us Membership Information Events Media Education
Who We Are The Academy Certified Franchise Executive Program CFE Appoved Courses
Melbourne Classroom Brisbane Classroom Sydney Classroom Adelaide Classroom Perth Classroom Online Courses Blended Learning
Calendar Knowledge Base Contact
Representation Bookshop Partnership Contact Us

Contact the Complaints Officer

The Franchise Council of Australia sets high standards for its members and we remain vigilant to ensure FCA Members comply with the Member Standards. The only complaints process the FCA has in place is one which responds to parties who contact us alleging member breaches of the FCA Member Standards.

If a party believes a member has breached the FCA Member Standards, we require a complaint form to be completed and submitted along with supporting evidence to the complaints officer. The complaint will be acknowledged and reviewed. It will then be referred on to the FCA Ethics Committee for review and determination. The entire process is confidential.

Click here to download the complaints form, or complete the complaint process online by filling out the form below.

Written complaints without a completed complaint form will not be reviewed.

Types of Complaints not Handled by the FCA

The FCA is an industry representative body and not an industry watchdog or regulator. We are unable to deal with:

  • Franchisee/franchisor disputes (this is the role of the Office of the Mediation Adviser).
  • Instances of breaches of the Franchising Code of Conduct (this is the role of the ACCC).
  • Customer complaints about dissatisfaction with a member product or service (this is the role of the respective State Government department of consumer affairs).

Members are welcome to call us to clarify any situation and we will endeavour to point you in the right direction, but we are unable to provide professional advice.


Useful Links

Latest News

The Franchise Council of Australia honoured franchising's best and brightest at the MYOB FCA Excellence in Franchising Awards Gala Dinner la...
The National Franchise Convention 2015 (NFC15) has focused on best practice franchising, and has highlighted the importance of the franchising t...
The ATO is reminding large and medium employers they must be SuperStream compliant by no later than 31 October. The ATO previously announced...

Upcoming Events

Franchise Financial Sustainability Masterclass

Start Time: 9:30am
Date: Tuesday 1st December 2015

VIC Chapter Christmas Event 1/12/2015

Start Time: 6:00pm
Date: Tuesday 1st December 2015

Women in FranchisingFranchise AcademyFranchise Council of Australia