Home About Us Membership Information Events Media NextGen Education
Who We Are The Academy Certified Franchise Executive Program CFE Appoved Courses
Melbourne Classroom Brisbane Classroom Sydney Classroom Adelaide Classroom Perth Classroom Online Courses Blended Learning
Calendar Knowledge Base Contact
Representation Bookshop Partnership Contact Us

The FCA's submission on the Small Business and Family Enterprise Ombudsman

Written on the 9 April 2015 by Franchise Council of Australia

The Franchise Council of Australia has made a submission on the exposure draft legislation to establish the Australian Small Business and Family Enterprise Ombudsman (the "Ombudsman").

Key points from the FCA's submission on the Ombudsman's advocacy function

The FCA supports the proposal for the Ombudsman to represent small business interests and concerns to the Australian Government, including participating on government advisory bodies and working with industry and Commonwealth, state and territory governments to advise on how government policies and practices impact small business.

The FCA supports the introduction of legislative powers where no such powers are already available within existing Government Agencies or Authorities.

Key points from the FCA's submission on the Ombudsman's assistance function

The FCA supports all initiatives to improve dispute resolution through improved communication and tools such as mediation have been shown to be a very effective method of dispute resolution within the Franchising sector.

The FCA supports the Ombudsman providing services including:

  • Providing an information and referral service to existing dispute resolution providers;
  • Forwarding complaints to other Commonwealth agencies and regulators (including but not limited to the ACCC and ASIC) where those agencies are better placed to address a complaint.
  • Compelling parties to attend mediation before approaching a tribunal or court; and
  • Publicising non-attendance or refusal of a company to participate in the mediation process.

The need for checks and balances

The FCA would encourage the appointment of a nominated person or body to monitor the Ombudsman's office.
 


Author: Franchise Council of Australia

Latest News

MEDIA RELEASE The Franchise Council of Australia (FCA) recognised franchising's best in South Australia at the 2016 SA Excellence i...
  WA Excellence in Franchising Awards showcase outstanding franchising success.   The Franchise Council of Australia (FCA)...
Bruce Billson appeared on today's Franchise Industry Bulletin to talk about how engaging with mainstream media can take the FCA to higher groun...

Upcoming Events

NSW Foundation Field Manager Bootcamp

Start Time: 8:00am
Date: Tuesday 27th September 2016

Effective Management of Workplace Grievances

Start Time: 8:30am
Date: Wednesday 5th October 2016

Women in FranchisingFranchise AcademyFranchise Council of Australia